Frequently Asked Questions
Everything you need to know about our premium Japanese green tea.
Where is Ippodo tea sourced from?
All of our teas are sourced directly from the Kyoto region of Japan, where the unique climate and soil conditions produce the highest quality leaves.
How should I store my matcha and loose leaf tea?
To maintain freshness, store your tea in a cool, dark place away from strong odors. Once opened, we recommend consuming matcha within 1-2 months for the best flavor profile.
Do you offer international shipping?
Yes, we ship our tea products globally. Shipping rates and delivery times vary by destination and are calculated at checkout.
What is the difference between ceremonial and culinary grade matcha?
Ceremonial grade is meant to be whisked with water and enjoyed on its own due to its delicate sweetness, while culinary grade is bolder and designed for lattes and baking.
Can I return tea products if I am not satisfied?
Due to the perishable nature of food products, we cannot accept returns on tea. However, if your order is damaged or incorrect, please contact our support team immediately for a resolution.
Are your teas tested for radiation and heavy metals?
Yes, we conduct rigorous safety testing on every batch of tea to ensure it meets both Japanese and international safety standards for consumption.